Policies: Delivery Standards

• PI's standard delivery time is 7-10 business days (or earlier) for in-stock items, unless confirmed otherwise by PI Incentives.
  
  
• Rush orders can be processed for a fee of $25.00. Please note this charge will only apply if the product is able to be shipped in 4 business days, from PI's order processing date and providing the order isn't held due to missing information or credit.
  
  
• Cancellations of orders can only be made up to 48 business hours after order submission but are not considered cancelled, until confirmed by PI Incentives. A 20% restocking fee will apply for late cancellations.
  
  
• If an order is "undeliverable" (i.e. any/all attempts made to deliver the product to the customer are unsuccessful) and has been returned, the purchaser will be responsible for any freight charges incurred, as well as a restocking fee.
  
  
• Please allow 3-5 business days for all ETA confirmations. This will allow our manufacturers sufficient time to process orders and determine availability (some exceptions apply).
  
  
• Substitute product options will be provided for any items backordered for longer than 4 weeks, from PI's order processing date.
  
  
• PI Incentives will provide all order status confirmations, via PI Connect, our online order status tracking tool. At PI Connect, customers can schedule the receipt of a daily order status report (Unfulfilled Order Report) to be delivered to their email address of choice, by clicking on "Schedule this Report", on the PI Connect login page. To register for PI Connect, click here.